UNITED STATES APPLICANT ACKNOWLEDGMENT AND CONSENT

You are applying for employment with Concentrix or one of its affiliated or related companies (“Concentrix,” “the Company,” “we, or “our”). To complete the application process, you must acknowledge and agree to the following terms and conditions, all of which comprise this Applicant Acknowledgment and Consent (“Acknowledgment”):

1. Accuracy of Information

I certify that all statements made in this application, resume, cover letter, and during any interview process are true, accurate, and complete to the best of my knowledge. I understand that any misrepresentation, omission, or falsification of information may result in the rejection of my application, withdrawal of any employment offer, or immediate termination of my employment if I am hired, regardless of when the omission or misrepresentation is discovered.

2. Minimum Age

By submitting this application, I confirm that I meet the minimum age requirements for employment in the state or locality where the position is located.

3. Equal Employment Opportunity

Concentrix is an Equal Employment Opportunity Employer. We are committed to a policy of non-discrimination and equal opportunity for all qualified applicants and employees without regard to race, color, age, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, veteran status/military status, disability (physical or mental), genetic information, or any other characteristic protected by applicable federal, state, or local law. This policy applies to all aspects of employment including, but not limited to, recruitment, hiring, promotions, terminations, and compensation.

4. Identity and Employment Eligibility

In accordance with federal law, the Company requires all new hires to complete a Form I-9, the employment eligibility verification form, to confirm identity and authorization to work in the United States. The Company participates in the EVerify program, through which information provided on the Form I-9 will be electronically verified with the Department of Homeland Security and the Social Security Administration. All information collected is secured and encrypted in accordance with industry standards. I understand that failure to complete the Form I-9 or provide required documentation within the time frames set by law will result in the withdrawal of the employment offer or termination of employment.

5. Background and Reference Checks

By submitting my application, I voluntarily consent to the Company conducting a comprehensive background check, reference checks, and verification of my employment and education history. This may include, but is not limited to, a criminal background check, credit report, and other background information as applicable to the position for which I am applying and as permitted by law.

I hereby release the Company, its agents, and any third parties providing such information (including past employers and references) from any and all liability for gathering or providing this information in good faith.

If extended an offer of employment, I understand and agree that I will be asked to sign a separate disclosure and authorization form consistent with the Fair Credit Reporting Act (FCRA) before any consumer reports are procured, and my signature on that separate form will be required for the application process to proceed.

6. Accessibility and Accommodation

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require a reasonable accommodation to participate in any stage of the application or interview process, please notify us by emailing Talent Acquisition at app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

7. Drug and Alcohol-Free Workplace

I understand and agree that the Company maintains a drug and alcohol-free workplace. If I am offered employment, I acknowledge that I will be required to undergo a drug and/or alcohol screening prior to beginning work. I understand that my employment is conditional upon the results of this screening, and that the Company may rescind or terminate my offer or employment based on the results. Additionally, subject to applicable federal, state, and local laws, I acknowledge that the Company may conduct random drug testing during the course of my employment. I also understand that any testing will comply with the relevant state and local regulations regarding drug testing.

8. Hours of Work

I understand that the Company operates 24 hours a day, seven days a week. If I am offered employment, I may be required to work day, evening, or night shifts, including weekends and holidays. Depending on the position and applicable state law, I may also be required to work overtime or travel for business. I agree that any overtime will be paid in accordance with applicable federal and state overtime laws.

9. At-Will Employment

If hired, I understand and agree that my employment will be “at-will” and for no definite period of time, subject to applicable law. This means that either the Company or I may terminate the employment relationship at any time, with or without notice, and with or without cause. I acknowledge that any verbal representations made to the contrary during the application process are aspirational in nature and not binding. I further agree that neither this Acknowledgment nor any Company documents, policies, procedures, or benefits shall be construed as a contract of employment, express or implied. I further understand that no manager, supervisor, or representative of the Company has the authority to make any agreement contrary to the at-will nature of the employment relationship, unless such agreement is formalized in a written agreement signed by me and the President & CEO of the Company. This provision does not waive any rights under applicable state law, such as laws prohibiting termination based on discrimination or retaliation.

10. Proprietary Information and Inventions Agreement

If I am hired by the Company, I understand that I will be required to sign a Proprietary Information and Inventions Agreement ("PIIA"). The PIIA will include a confidentiality provision that prohibits me from disclosing the Company’s confidential and proprietary information, including trade secrets, both during and after my employment, regardless of the reason for separation.

Depending on the position and compensation, the PIIA may also include non-solicitation and/or non-competition provisions, subject to applicable law. I understand that any non-compete provisions will be governed by the enforceability standards of my jurisdiction, including any state laws that may limit or prohibit such agreements.

11. Authorized Disclosure of Personal Information

If hired, I authorize the Company to disclose information about me (including, but not limited to, my name, role, contact information, etc.) to any Concentrix client to which I am assigned, for the purpose of facilitating client engagement. I release the Company from any and all liability arising from such disclosures and agree to hold the Company harmless from any claims related to such disclosure.

I understand and agree that any assignment to a client is contingent upon that client granting the necessary access to its systems, software, or tools. If I am hired but the client does not grant such access, and no alternative assignment is available, I acknowledge and agree that my employment may be terminated.

Furthermore, upon the termination of my employment for any reason, I authorize the Company to disclose my name and rehire eligibility status (whether eligible or ineligible) to any client to which I was assigned during my employment, in accordance with Company policies and applicable privacy laws.

12. Biometric Notice and Consent

Concentrix provides customer experience and support solutions on behalf of its clients and their customers. In the course of providing these services, Company employees must access and utilize various communications and technology systems (“IT Systems”), including those of its clients, which contain confidential, proprietary, and/or sensitive personal information. The Company is committed to protecting such information in accordance with applicable privacy and data protection laws.

To uphold these commitments and maintain secure access to the aforementioned IT Systems, the Company has implemented robust security protocols, including those used during the application process, to authenticate applicant identities. These protocols, referred to herein as “Enhanced Security Measures,” are outlined in relevant agreements and Company policies and procedures.

This Section outlines the personal and biometric information we may collect, how it will be used, the retention period, potential disclosures, and your rights under applicable laws. This notice is provided to you prior to any collection or processing of biometric data.

a. Consent to Enhanced Security Measures

I understand and agree that the Company may collect, use, retain, and process certain personal information, including sensitive personal information and biometric identifiers/data as defined under applicable federal, state, and local laws (“Biometric Data”), as part of its Enhanced Security Measures. This may include the use of biometric technology solely for the purpose of verifying my identity during the application process.

By proceeding with my application, I acknowledge I am providing knowing, voluntary, and written consent to the Company’s collection, use, retention, and disclosure of my Biometric Data for the purposes in this Section.

b. Personal and Biometric Data Collection and Processing

I authorize the Company to collect and process the following information during the application process solely for purposes of identity verification, access control to IT Systems, security monitoring, and compliance with applicable laws:

My full name; and
Biometric identifiers, such as facial geometry and voiceprints.

Biometric Data will not be collected or used for any unrelated purposes.

c. Retention and Destruction of Biometric Data

Biometric data will be retained only as long as necessary to fulfill its intended purpose, unless a longer retention period is required by law or a valid preservation obligation (such as litigation hold, government investigation, or audit requirement).

Applicants Not Hired: If you are not hired, the Company will permanently delete or destroy all biometric data within the timeframe required by applicable federal, state, or local law. In no event will the Company retain biometric data after the purpose for which it was collected has been fulfilled or three (3) years from the date of your last interaction with us, whichever comes first, unless a longer retention period is mandated by law.
Applicants Who Become Employees: If you are hired, the retention and destruction of biometric data will be governed by a separate, clear, and comprehensive policy, which will be provided during onboarding.

Once Biometric Data is no longer required, or the purpose for its collection has been satisfied, the Company will permanently delete or destroy such data using industry-standard methods that render it unreadable, undecipherable, and incapable of reconstruction. Destruction will occur in accordance with the Company’s written retention and destruction policy and in compliance with applicable legal requirements.

I further understand that I may request the deletion of my Biometric Data at any time before it is destroyed, subject to any legal obligations requiring retention, by emailing the Company at manual.review@concentrix.com

d. Permitted Disclosure of Information

The Company may disclose Biometric Data to:

Authorized Company personnel with a legitimate business need to administer security measures or investigate potential security incidents; and
Approved vendors supporting or implementing the Enhanced Security Measures under written agreements prohibiting the sale, lease, trade, or other unauthorized disclosure of Biometric Data and requiring adherence to the Company’s data-security and retention requirements.

Other disclosures are permitted only if required by applicable law, subpoena, or court order. The Company does not, and will not, sell, lease, trade, or profit from Biometric Data. The Company will disclose biometric data only to the extent necessary to comply with a legal obligation or as required by law enforcement.

e. Data Security

Biometric Data will be protected using administrative, technical, and physical safeguards that align with the reasonable standard of care in the Company’s industry, and in a manner that is at least as protective as how the Company safeguards other sensitive and confidential information. The Company’s publicly available policy on the retention and destruction of such data can be accessed on the Company’s external website. Additionally, the Company will use encryption and other industry-standard security measures to protect biometric data during both transmission and storage.

f. Compliance with Applicable Law

The Company complies with all applicable laws regarding the collection, use, retention, safeguarding, and destruction of Biometric Data and obtains all required consents. However, I understand and agree that I have the right to revoke my consent to the collection, use, and retention of biometric data at any time. To exercise this right, I may contact the Company as specified in the relevant communications or by emailing Talent Acquisition at manual.review@concentrix.com

13. Non-Biometric Personal Information

I understand and agree that non-biometric personal information collected during the application process will be handled according to the Company’s Privacy Policy, available here .

14. Artificial Intelligence Notice and Consent

The Company uses a third-party platform that may utilize automated employment decision tools, including artificial intelligence ("AI"), to assist with the hiring process. These tools may include technologies that:

Conduct and record video or voice interviews with candidates;
Capture and process biometric identifiers, such as facial geometry, voiceprints, and speech patterns;
Use AI techniques, including facial recognition, to analyze responses and non-verbal cues (such as tone, body language, and facial expressions);
Generate preliminary assessments based on job requirements; and
Assist human recruiters in screening and evaluating candidates.

a. Notice and Consent

By submitting your application, you acknowledge and consent to the use of AI technologies as described above. You understand that certain aspects of your application, including any recorded interviews, may be analyzed using AI systems and tools, the outputs of which we may rely on to evaluate your candidacy. This may include evaluations of verbal and/or non-verbal communication, facial geometry, tone, and linguistic content.

You are not required to consent to AI processing to apply for a position with us. If you do not wish to be evaluated by AI tools, you may opt-out at any time, as described below.

b. Your Rights Regarding AI Processing

You have the following rights with respect to the use of AI in the recruitment process:

Right to Opt-Out: You may opt out of the use of AI in the recruitment process. If you choose to opt out, your application will be reviewed and assessed using alternative methods that do not involve AI. Your decision to opt out will not adversely affect your candidacy.
Right to Manual Review: You may request that any evaluation or decision involving AI be reviewed by a human. Upon any such request, a qualified individual will reassess your application without utilizing AI-based decision tools.
Right to Information: You may request additional information regarding the AI tools used during the application process, including the types of data processed and the general purpose of the evaluation.
Right to Withdraw Consent and Request Deletion: You may withdraw your consent to AI processing at any time. Upon withdrawal, you may also request deletion of any data collected or processed through AI tools, subject to legal requirements directing the retention of such data.

c. Data Handling and Retention

AI data, including biometric data from facial or voice analysis, will be collected and processed in accordance with applicable laws. This data will be used exclusively for recruitment purposes and retained only as long as necessary for that purpose or to comply with legal requirements. Further, data will be securely stored, with access restricted to authorized personnel who have a legitimate need to know. It will only be processed by AI tools for recruitment and hiring purposes and will not be sold or used for any other purposes without your explicit consent.

d. Human Oversight

All hiring decisions include meaningful human review. AI tools are used to support recruiters and hiring managers, not to make final decisions independently.

e. How to Contact Us

If you have questions about the use of AI in hiring, wish to opt out, or exercise any other rights, please email us at manual.review@concentrix.com.

15. Consent to Contact

I hereby provide my express consent to be contacted by Concentrix and its representatives using any telephone number, email address, or mailing address that I have provided during the application process for purposes related to recruitment, hiring, or onboarding. These communications may be delivered through automated emails, voicemail, text messages (SMS/MMS), calls made using an automatic telephone dialing system (ATDS), pre-recorded or artificial voice messages, and written correspondence, subject to applicable law. I acknowledge that standard message and data rates may apply depending on my service provider.

I further understand that:

Providing this consent is not a condition of employment or a condition of applying for a job;
I may revoke my consent at any time by notifying the Company in writing or by following the opt-out instructions accompanying any communication (e.g., replying "STOP" to a text message); and
My personal contact information will be handled in accordance with applicable privacy laws and will not be shared, sold, or disclosed to third parties except as required by law or where I have expressly authorized such disclosure.

16. Governing Law

This Acknowledgment shall be governed by and construed in accordance with the laws of the state in which I reside, or, alternatively, the state in which the position to which I am applying is located, without regard to its conflicts of law principles.

17. Limitation of Liability

The Company is not responsible for any errors or delays in the online application process, or for any technical malfunctions of the application system. To the maximum extent permitted by law, the Company disclaims all liability for any damages arising out of or related to your application process. I understand that this limitation does not apply to any claims related to discrimination, harassment, or violations of any other rights protected by law.

18. Severability

If any provision of this Acknowledgment is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

19. Right to Modify or Terminate

The Company reserves the right to modify this Acknowledgment or the application process at any time, with or without notice.

20.Waiver of Right to Jury Trial

IMPORTANT. READ CAREFULLY BEFORE SIGNING. WAIVER OF THE RIGHT TO A JURY TRIAL. Subject to applicable law, I knowingly, voluntarily, and intentionally agree to waive the right to a jury trial in any action or proceeding relating to, in connection with or arising out of my application for employment, employment relationship, and/or separation of employment from the Company, whether such action or proceeding sounds in contract, tort or otherwise. Likewise, the Company also agrees to waive its right to a jury trial in any action or proceeding relating to, in connection with or arising out of my application for employment, employment relationship, and/or separation of employment from the Company. I understand and agree that this waiver does not change the at-will nature of my employment in the event that I am hired. Further, unless contrary to applicable law, I knowingly, voluntarily, and intentionally agree that I must file any such action or proceeding within six (6) months of the alleged adverse employment action that is the subject of the dispute. I also agree that any claim I may pursue against the Company must be filed individually and further agree not to lead, join, or serve as a member of a class or group of persons bringing an action or proceeding in a collective capacity.

21. Knowing and Voluntary Consent

After reviewing this Acknowledgment in full, you must consent to its terms and conditions. By checking the box below, you knowingly and voluntarily agree that: (a) you personally completed this employment application; (b) you are the same person who registered this account; (c) your electronic signature is legally binding; and (d) you are authorizing the Company to process your employment application.

I HAVE READ CAREFULLY, HAD THE OPPORTUNITY TO ASK QUESTIONS ABOUT, UNDERSTAND, AND AGREE TO THE ABOVE TERMS AND CONDITIONS OF ANY FUTURE EMPLOYMENT WITH THE COMPANY. I FURTHER ACKNOWLEDGE AND AGREE THAT I HAVE THE RIGHT TO SEEK LEGAL COUNSEL ABOUT THESE TERMS, THEIR MEANING, AND THEIR EFFECT ON ANY FUTURE EMPLOYMENT WITH CONCENTRIX. TO THAT END, I HAVE EITHER CONSULTED WITH LEGAL COUNSEL OR HEREBY KNOWINGLY AND VOLUNTARILY WAIVE MY RIGHT TO DO SO.

By clicking continue below, you are acknowledging, you have read, understand, and agree to the terms and conditions of this Acknowledgment.

Customer Service Representative - Healthcare (On-Site)

About Concentrix